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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Biohazard problem? SERVPRO can solve that.

4/6/2022 (Permalink)

Biohazard? There's a PRO for that. SERVPRO of Monroe, Randolph, and Washington Counties 618-464-0300. Call us today!!

Exposure to hazardous materials can pose serious health threats to building occupants, employees, customers, and owners. Failure to properly handle these disasters can result in unhealthy and even dangerous environments. SERVPRO of Monroe, Randolph & Washington Counties is trained to safely and effectively remove hazardous biological substances and prepare waste for proper disposal. We have the necessary equipment and cleaning products to ensure that your home or business recovers from any biological or chemical disaster.

SERVPRO can help with:

  1. Bloodborne pathogens
  2. Sewage backups
  3. Black water issues

And even more.

Our 24/7 emergency response service ensures that any time, day or night, you are taken care of. If your home or business ever suffers from a biohazard disaster, do not hesitate to call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Get the 411 on Preventative Steps for your Water Heater

4/6/2022 (Permalink)

Water heater leaks? We got your back. Call SERVPRO of Monroe, Randolph, and Washington Counties (618)464-0300

We use our water heaters tirelessly. Whether it comes to cleaning dishes, taking showers, or washing hands, we rely on them to fulfill our hot water needs. If not properly maintained, these devices can not only be unable to heat water, but can break and fill your home with water. However, with the right preventative steps, you can avoid this altogether. 


Your average hot water heater has a lifespan of about 10 years. If not replaced in this time, it can start to slow down and not heat water as fast, or shoot water around your home due to leaks and breaks. It is a good idea to have your water heater replaced about every 10 years. 


Hot water heaters aren’t perfect and can often have problems other than being too old. Sometimes, heavily-used parts of the machine, like gaskets, can rust or wear down, causing leaks. Frequently check your water heater for any signs of damage or rust to any parts.

Signs (Not the Movie)

There are a few ways that you can tell if your hot water heater has deteriorating components:

  1. Strange color of hot water
  2. Strange odor of hot water
  3. Leaks 
  4. Strange noises coming from the machine

If you stay vigilant when it comes to your hot water heater, you can enjoy years without hot water heater incidents or water damage. We at SERVPRO want homeowners and business owners to know the risks and preventative measures when dealing with hot water heaters so you don’t run into disaster. 

If you do have water damage due to a hot water heater malfunction, call your local SERVPRO of Monroe, Randolph & Washington Counties 24/7 at (618) 464-0300.

April Showers bring May Flowers and Overwhelmed Sump Pumps

4/1/2022 (Permalink)

Keep the puddles outside. Not in your basement. Call SERVPRO of Monroe, Randolph and Washington Counties (618)464-0300

April Showers!

It is officially April which means April showers are upon us! Excessive rain can be good for some plants, but not so great for your home. Flood damage can occur, basements can be flooded, and home exteriors can suffer. SERVPRO has all the tools needed to clean up any flood disaster!

We Have the Know-How

We at SERVPRO follow strict industry standards when it comes to recovering your home from flood damage. With our state-of-the-art drying equipment and techniques, we can quickly and efficiently return your home or business back to pre-disaster condition. SERVPRO also provides a 24/7 emergency response service so we can assist with your water disaster any time, day or night.

If your home or business has flood damage due to the coming rain, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Storm Season is here and so is SERVPRO

3/29/2022 (Permalink)

If you need a lifejacket to get through your basement, it is time to call the pros. SERVPRO of Monroe, Randolph & Washington Counties at 618-464-0300

Your Guide Through Stormy Seas

Inclement/stormy weather is one of the main causes of water damage in homes across the country. Basements can flood and attics can leak, which can leave your home susceptible to considerable amounts of water damage. These disasters are often unpredictable, which is why it is so important to have SERVPRO by your side.

Our System Works

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored for the specific conditions. However, the overall water restoration process remains the same. The steps below detail our restoration process for the typical water-damaged property.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Contact us at (618) 464-0300

For any water, fire, mold, or storm damage, call SERVPRO.

Up In Smoke -- Commercial and Residential Fire Restoration

3/23/2022 (Permalink)

No matter what the type of smoke, SERVPRO can help restore you home. Give us a call at 618-464-0300

Did you know that there are different types of smoke that can affect your home or business after a fire? How the fire damage restoration cleanup is executed depends on the types of smoke we find. Here is a list of a few kinds:

  1. Fuel oil soot - Refers to smoke that backflows into a home from a furnace or fireplace.
  2. Wet smoke - Refers to smoke that results from plastics and rubbers that burn at low heat, causing a sticky, smeary substance to form. Can have a pungent odor. 
  3. Dry smoke - Your average smoke. Comes from paper and wood burning at high temperature, sending the heat towards the ceiling along with black, billowing clouds.
  4. Protein smoke - Produced by evaporation of material rather than from fire itself. Protein smoke is virtually invisible, yet it discolors paints and varnishes and has an extreme pungent odor. 
  5. Others - Smoke from tear gas, fingerprint powder, and fire extinguisher residue. 

At SERVPRO of Monroe, Randolph & Washington Counties, we pride ourselves in learning about any kind of damage that can be done to your home or business. The better we understand the disaster, the better we can help make it “Like it never even happened.” If your home or business needs fire, smoke, or soot damage recovery, call us 24/7 at (618) 464-0300.

Safety First - SERVPRO and OSHA

3/22/2022 (Permalink)

SERVPRO - Safety First, Safety always. SERVPRO of Monroe, Randolph and Washington Counties (618)464-0300


When handling any sized disaster for your business, SERVPRO knows safety is top priority, and following OSHA (Occupational Safety and Health Association) guidelines are of the upmost importance. For fire, water, and mold cleanup, it is up to us to be aware of any dangers and preventative measures. For the disaster restoration to go more smoothly, we at SERVPRO like to share those measures with you. For more information on OSHA guidelines, visit www.osha.gov.

Basic Safety Risks

These are a few safety tips that are essential for being safe in a home or business disaster.

  1. Sometimes structural integrity issues occur from fire or flood damage so don’t walk on surfaces that are not stable. 
  2. Toxic chemicals can be produced from a water or fire disaster. Always wear boots and gloves to protect yourself.
  3. Damage done to structures or furniture can create sharp points or jagged edges. If you do get injured, use care when handling and cleaning any cuts or wounds.
  4. To prevent eye injuries from flying debris, dust, contaminated water, or chemicals, wear safety goggles. 
  5. Avoid areas with carbon monoxide from propane, gas fired generators, or other equipment.
  6. When using ladders, always position at a safe angle, avoid any electrical wires overhead, and do not place on unstable surfaces.
  7. Always follow the manufacturer's instructions and don’t overreach when using chainsaws or other power tools.
  8. Wear proper filtration masks/equipment when dealing with toxic fumes and mold spores.

At SERVPRO, we take OSHA guidelines seriously in order to keep our technicians (and you) safe. By sharing some of these preventative measures, we hope to make you aware of the standard we are held to so that you may stay safe as well. 

If your business ever suffers from a disaster, call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Our Shelves Are Fully Stocked and We Are Ready To Go

3/14/2022 (Permalink)

We have all your cleaning solutions waiting on our shelves. Give us a Call today!! 618-464-0300

Our Shelves Are Always Stocked

What does your fantasy lineup look like? Ours looks like shelves of chemicals, potent enough to handle any water, mold, or fire damage. Luckily, our fantasy is a reality! At SERVPRO of Monroe, Randolph & Washington Counties, we pride ourselves in having the best tools available to better serve you. We use top-of-the-line chemicals and cleaners to ensure your home or business is returned to pre-disaster condition.

Your Home or Business is Safe With Us!

At SERVPRO, our number-one priority is you, so you can be confident when you see our highly-trained technicians restore your belongings quickly and efficiently. It is our job to make any disaster “Like it never even happened.” Let our cleaners, disinfectants, and deodorants wash your troubles away no matter what the damage is.

If your home or business has a water, fire, storm, or mold issue, call the experts at 

(618) 464-0300.

24 Hour Emergency Water Damage Service

3/2/2022 (Permalink)

Just a phone call away, 24 hours a day - SERVPRO of Monroe, Randolph, and Washington Counties 618-464-0300

SERVPRO of Monroe, Randolph and Washington Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 618-464-0300

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Monroe, Randolph & Washington Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Monroe, Randolph and Washington Counties

SERVPRO of Monroe, Randolph and Washington Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Storm Damage Experts of Monroe County

2/22/2022 (Permalink)

Don't let your belongings get swept away. When the water starts to rise, call in the Pros. SERVPRO of Monroe, Randolph, and Washington Counties

Has your home been recently damaged due to the results of a storm?

It’s time to contact our water restoration experts here at SERVPRO of Monroe, Randolph, and Washington Counties. In the unfortunate event of storm flooding there is no time to waste. The damage that leaving water in your home can be catastrophic not to mention the money it can cost to your property in damages. Even if the water only reached your first floor it is important to get the entire property checked by one of our trained water technicians. It is important for this manner to be addressed promptly to avoid property depreciation. 

The sooner you contact us to start cleanup the faster we can get you back to the normal conditions of your home. 

When you contact our water damage service what will happen?

After contacting SERVPRO of Monroe, Randolph and Washington Counties to address your residential flood damage, a trained technician will promptly begin accurately assessing the extent of water damage done to your property. When the initial analysis is completed, water restoration specialists will immediately begin the process of restoring your home. They will first fully extract water from your home, then begin the cleaning and dehumidifying process. This is to insure all storm water and humidity is removed from your damaged property and everything is properly dried.

Contact Your Storm Damage Experts:

SERVPRO of Monroe, Randolph, and Washington Counties 

We are available to you 24/7 at 618-464-0300, call us today to learn more about the services we can offer you.

Leading Causes of Residential Fires

2/7/2022 (Permalink)

If you experience a house fire, remember to call in the PROS. SERVPRO of Monroe, Randolph and Washington Counties 618-464-0300

We at SERVPRO of Monroe, Randolph & Washington Counties know that the more informed our neighbors are, the safer they are from disasters like home fires. There are many causes of home fires, but some are more prevalent than others. We listed out the top five causes of home fires below:

#1 Cooking

The leading cause of home fires in the United States is cooking. Most often, these fires are caused by unattended stoves or ovens. Grease fires also heavily contribute to this statistic because of their unpredictable nature and unconventional methods to deal with them. If you ever have a grease fire in your home, DO NOT use water. Rather, use a metal lid, ample baking soda, or a fire extinguisher to suffocate it.

#2 Heating Appliances

Devices such as space heaters and furnaces are also susceptible to catching objects around them on fire. Much like with cooking, heating appliances left unattended can cause heavy fire damage. Check on your heating appliances for signs of damage or misuse often to avoid fire in your home.

#3 Electrical Gear

For electrical gear, often it is too many appliances plugged into one outlet, or an overheating/overused appliance that will start the fire damage in a home or business. Make sure your home or business stays safe by checking outlets for black marks or signs of sparking.

#4 Intentional

Unfortunately, arson is the number-four cause of fires in the United States.

#5 Smoking-Related Accidents

Always practice safe smoking habits if you or someone you know smokes in your home or building.

SERVPRO of Monroe, Randolph & Washington Counties is there for you in any fire damage situation, 24/7. If your home or business suffered fire damage of any kind, call your local experts at (618) 464-0300.

Protect Your Business with a SERVPRO ERP

1/31/2022 (Permalink)

Ask us about our Emergency Ready Profile to protect your home or business.

Every new year is a chance to try new things, improve on certain aspects of your business, or completely change the way things operate. No matter what you do, it is always good to take steps to protect your business. One way to do this is by signing up for our ERP (Emergency Ready Profile)!

What is it?

Our ERP is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut off valve locations, and priority areas. Having a disaster plan in place is a quick and easy way to save your business from fire, water, and mold damage. This saves you time and money in the long run, so make sure your business is ready for whatever happens in 2021. 

Other Features

While giving you an emergency plan, the ERP also establishes your local SERVPRO as your disaster mitigation and restoration provider as well as identifies the chain of command for authorizing work to begin. These are all steps put in place to streamline the restoration of your building to get you back to business as quickly and painlessly as possible. 

If you have questions about our ERP or have fire, water, storm, or mold damage, call your local SERVPRO of Monroe, Randolph & Washington Counties today at (618) 464-0300.

Helpful Hints for Blizzards and Extreme temps!!

1/20/2022 (Permalink)

Don't just hang around until it's too late. Follow these tips and if you experience any storm damage call us 618-464-0300

Our current pandemic we are all experiencing feels much like a mental storm or blizzard. An actual blizzard is a severe snowstorm with winds in excess of 35 mph and visibility of less than 1/4th of a mile for more than 3 hours. Traveling by car or foot is highly discouraged during blizzard conditions. It increases the chance of hypothermia, accident, and death. If you must travel by car during a blizzard, it is vital to have with you an emergency aid kit: water, jumper cables, road flares, tow rope, and non-perishable snacks.

To avoid hypothermia if caught outdoors during a blizzard, stay hydrated and nourished. Keep blood flowing by moving around. If it is safe to do so, build a snow cave to block winds that can reduce your body temperature. Avoid eating snow as well; it can actually make you colder! While keeping yourself safe, also think about the well-being of your animals by creating an emergency plan for your pets. 

Before you receive a storm warning, be prepared. The loss of electricity means no hot water and heat, so stock up on non-perishable foods, blankets, flashlights, extra batteries, and candles beforehand.

If your home or business suffers from storm damage, call your local SERVPRO of Monroe, Randolph & Washington Counties 24/7 at (618) 464-0300. We are here to help.

SERVPRO is IICRC Certified!!

1/19/2022 (Permalink)

SERVPRO stands for Service Professionals. Let the Pros help. Call SERVPRO of Monroe, Randolph, and Washington Counties at 618-464-0300

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. We at SERVPRO of Monroe, Randolph & Washington Counties are proud to say that our employees are IICRC certified! 

The IICRC Develops the Standards for Restoration Companies.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Higher Standards!

Having IICRC certified staff means that we are held to a higher standard. This means we can better serve our community with the latest equipment, techniques, and quality standards. SERVPRO is the brand you can trust for all your fire, water, storm, and mold restoration needs. If your home or business ever suffers from one of these disasters, call our 24/7 emergency response service; we can help make it “Like it never even happened.”

Contact SERVPRO of Monroe, Randolph, and Washington Counties at (618) 464-0300.

Benefits of Ozone after Fire Damage to Your Home

1/18/2022 (Permalink)

The Smoke smell can be a nasty reminder after a fire in your home. Call SERVPRO to take care of that for you with our Ozone system at 618-464-0300

Fresh Ozone

Do you remember your fifth-grade science class? Ozone is three oxygen molecules bonded together which makes up the layer that protects the Earth from harmful UV rays. Ozone can also be created when lightning strikes, which helps purify the air. We can harness that purifying power through devices called ozone generators.

What is an Ozone Generator?

Ozone generators produce small lightning reactions that produce ozone (O3) molecules. This actually changes the molecular makeup of the air, purifying it of any smoke molecules that may be present after a fire disaster. 

How Does it Work?

When the ozone machine produces O3, those extra oxygen atoms attach themselves to smoke molecules, resulting in a molecule with a non-offensive odor. The addition of an oxygen atom to a molecule is a process called oxidation. With these generators, we are able to clean anywhere that air can flow, which is why it is so effective in the restoration of smoke-damaged homes or businesses. 

Is it Safe to Use?

Too much ozone can actually damage certain materials such as textiles, leather, rubber, and certain plastics. However, in the hands of a professional, the ozone can be used competently to remove smoke odors without harming these items. When too much is inhaled, ozone can damage your lungs. When in use, the structure is closed and there should be no entry. Our technicians at SERVPRO of Monroe, Randolph & Washington Counties are experts in odor removal and are trained in these matters. 

If your home or business has a smoke odor that you just cannot get rid of, come to your local SERVPRO of Monroe, Randolph & Washington Counties. We have your back and can make any disaster “Like it never even happened.”

You can contact SERVPRO of Monroe, Randolph, and Washington Counties 24/7 at 618-464-0300

There Is A Science To Drying Water Damage

1/18/2022 (Permalink)

When life hands you water damage, make sure to call the Pros. SERVPRO of Monroe, Randolph and Washington Counties 618-464-0300

As simple as it may seem, there is actually a science behind drying. Psychrometrics is the study of physical and thermodynamic properties of gas-vapor mixtures and is the fundamental science backing our drying processes. Some may think it is sufficient just to lay down towels or place a fan in front of affected areas, but that could allow deep-set water to cause damage without you knowing. Let the experts handle your water issues.

We Have the Know-How

We at SERVPRO follow strict industry standards when it comes to recovering your home from water damage. With our state-of-the-art drying equipment and techniques, we can quickly and efficiently return your home or business back to pre-disaster condition. SERVPRO also provides a 24/7 emergency response service so we can assist with your water disaster any time, day or night.

If your home or business has water damage, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Does Your Business Have The Right Insurance Coverage??

1/17/2022 (Permalink)

Faster to any disaster - SERVPRO of Monroe, Randolph, and Washington Counties - 24/7 Emergency Services - 618-464-0300

As unpredictable as life is, it is important that your business has the proper insurance coverage for a variety of disasters. Basic property insurance is a must, but we urge you to search for more specific coverage. Talk to your insurance agent to see what kind of coverage you can get to protect your belongings.

For example, property insurance will cover the general repairs such as water damage due to leaks and other external factors, but flood and storm insurance specifically target the kind of prolonged water damage you can get from floods or the damage caused by hail.

We at SERVPRO of Monroe, Randolph & Washington Counties want only the best for you and your business, so do not hesitate to call the experts at (618) 464-0300.

Not All Heroes Wear Capes but They Do Fight Fires

1/14/2022 (Permalink)

We appreciate all the men and women who volunteer and risk their lives in our communities. Thank you for all that you do Volunteer Firefighters

Here at SERVPRO of Monroe, Randolph & Washington Counties, we love our area and are proud to serve the people in it. Volunteer firefighters in our counties are an invaluable asset to us and our community. We would like to thank them for all of their hard work that they do for everyone in their neighborhood. Without the men and women who devote hours of their day to keeping us safe, local home and business fires would pose an even greater threat. They choose to put on their boots to help to make our jobs easier and our community safer.

We appreciate their help in restoring buildings and restoring lives. Thank you, volunteer firefighters of Monroe, Randolph, and Washington counties!

If your home or business is suffering from fire damage, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300

Winter is coming, but we have some tips!!

1/13/2022 (Permalink)

Winter is coming and with rigid temps so could frozen pipes. Call SERVPRO of Monroe, Randolph, and Washington Counties 618-464-0300

Winter weather can mean more than just slippery roads and snowmen to make. There are large threats of water damage to your home during the winter months. The more you know about them, the better you can prevent these issues.

Frozen Pipes

If not handled properly, pipes in your home can burst due to pressure built from frozen water blockages. The best ways to prevent this are:

  1. Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.
  2. Open kitchen cabinets to let warm air near the plumbing.
  3. When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  4. Keep your heat set to the same temperature both day and night

Ice Dams

Most people have never heard of an ice dam, however, they can be a major problem during winter. Ice dams occur when heated air melts roof snow downward into water dammed by ice stuck to the gutter. When the trapped water cannot safely flow into the gutter system, it can backflow into the house, causing water to enter through the roof and forcing the shingles to shift. Preventing ice dams is as easy as removing ice and snow from your roof and gutters to ensure that water flows where you want it to.

If you have water damage due to burst pipes or ice dams this winter, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300

When Storms or Floods hit Randolph county, SERVPRO is ready!

1/12/2022 (Permalink)

Faster to any disaster! Call SERVPRO of Monroe, Randolph, and Washington Counties at 618-464-0300

SERVPRO of Monroe, Randolph, and Washington Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Randolph and surrounding counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 618-464-0300

Once the fire is cleared, how do you mange the Smoke and Soot damage?

1/11/2022 (Permalink)

If your home looks like this after a fire, call the Pros at SERVPRO of Monroe, Randolph, and Washington Counties.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Monroe, Randolph, and Washington Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call SERVPRO of Monroe, Randolph, and Washington Counties  –618-464-0300

Certified: SERVPRO Cleaned – a defensive cleaning program

1/10/2022 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities are preparing for the Omicron variant, we’re all moving toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Monroe, Randolph, and Washington Counties today at  618-464-0300 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Basement flooded? Call SERVPRO of Monroe, Randolph, and Washington Counties

1/7/2022 (Permalink)

If your basement looks like a swimming pool, don't stress. Call your local SERVPRO at 618-464-0300

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are several reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Monroe, Randolph and Washington Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill Your Insurance Directly – One Less Thing for You to Worry About
  • Our technicians are Highly Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 618-464-0300

Get Back In Business with SERVPRO

1/6/2022 (Permalink)

Offering 24/7/365 emergency water and fire services for your commercial business

Back Into Business -Immediate Commercial Restoration

SERVPRO of Monroe, Randolph and Washington Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Monroe, Randolph and Washington Counties. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 618-464-0300

Commercial Services

There's never a convenient time for fire or Water damage to strike your Monroe, Randolph and Washington Counties commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Learn more about our commercial services: 


  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage Restoration
  • Commercial Cleaning Services

Do you know what to do if you encounter mold in your home?

1/5/2022 (Permalink)

SERVPRO can solve all of your mold concerns

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Monroe, Randolph and Washington Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Monroe, Randolph and Washington Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call SERVPRO of Monroe, Randolph & Washington Counties Today - 618-464-0300

HEPA the filter of Heroes

1/4/2022 (Permalink)

SERVPRO Air Scrubbers are equipped with HEPA filters for your piece of mind

Mold is tricky to remediate. It grows rapidly and spreads millions of spores as long as it is allowed to sit. The worst part is, some things cannot be recovered from mold. If mold is growing on drywall, the only way to remove it is to cut out the entire section of affected drywall. Quick mold removal is essential when your stuff is on the line. One of the ways SERVPRO helps you recover from any mold disaster is through HEPA filters and vacuums. 


HEPA filters are heavy-duty filters that can capture particles in the air. When used properly, they are the most efficient way of removing mold spores from your business. HEPA filters are mostly found in our air scrubbers. We close off mold-afflicted rooms and create a negative-pressure environment, forcing all of the air through the HEPA filter-equipped air scrubber. This ensures that those mold spores are captured and destroyed, bringing the mold level back to natural levels. 

Use in Fire Disasters

The use of HEPA filters and vacuums doesn’t stop there. They also prove useful in fire situations. Air scrubbers are used to remove smoke odors and HEPA vacuums are used to remove soot webs.

If your business is affected by mold, call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.


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