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Fire & Water - Cleanup & Restoration

Archived Blog Posts

How to Choose the Right Fire Extinguisher

8/19/2023 (Permalink)

When it comes to fire safety, having the right fire extinguisher on hand is crucial. Fire extinguishers are designed to extinguish different types of fires, and using the wrong type can be ineffective or even dangerous. In this blog post, we will provide a guide to help you choose the right fire extinguisher for various fire hazards and understand the purpose of each type.

Class A Fire Extinguishers: For Ordinary Combustibles

Class A fire extinguishers are designed for fires involving ordinary combustibles such as paper, wood, cloth, and certain plastics.


  • Contains water or a foam-based agent
  • Coats the fuel source, reducing oxygen and suppressing the fire
  • Safe to use on Class A fires

Recommended for Homes, offices, and schools.

Class B Fire Extinguishers: For Flammable Liquids and Gases

Class B fire extinguishers are suitable for fires involving flammable liquids such as gasoline, oil, paint, and certain gases.


  • Contains a foam-based agent, dry chemical powder, or carbon dioxide (CO2)
  • Forms a thick blanket that smothers the flame or displaces oxygen
  • Safe to use on Class B fires

Recommended for garages, laboratories, workshops, and kitchens (if there is a potential for oil/grease fires).

Class C Fire Extinguishers: For Electrical Equipment

Class C fire extinguishers are designed for fires involving electrical equipment such as appliances, wiring, and circuit breakers.


  • Contains a dry chemical powder or carbon dioxide (CO2)
  • Limits damage to electrical components by non-conductivity
  • Safe to use on Class C fires

Recommended for offices, server rooms, and workplaces with electrical equipment.

Class D Fire Extinguishers: For Combustible Metals

Class D fire extinguishers are specifically made for fires involving combustible metals such as magnesium, titanium, and potassium.


  • Contains dry powder agents specifically formulated for metal fires
  • Forms a crust over the metal, cutting off oxygen supply and heat
  • Safe to use on Class D fires

Recommended for laboratories and industrial facilities working with combustible metals.

Class K Fire Extinguishers: For Kitchen Fires

Class K fire extinguishers are designed for fires involving cooking oils and fats, commonly found in kitchen settings.


  • Contains a special wet chemical agent
  • Cools the fire and creates a barrier to inhibit re-ignition
  • Safe to use on Class K fires

Recommended for residential and commercial kitchens.

Additional Tips

Consider a multi-purpose fire extinguisher (ABC) that can handle Classes A, B, and C fires. This is suitable for most common fire hazards in homes and businesses.

Ensure that your chosen fire extinguisher is properly labeled and certified by a recognized authority. Regularly inspect and maintain your fire extinguisher according to manufacturer guidelines. Train yourself and others on how to use fire extinguishers correctly.

Install fire extinguishers in easily accessible locations, with clear signage indicating their presence.

Selecting the right fire extinguisher is an essential part of fire safety planning. By understanding the types of fires and the appropriate fire extinguisher for each, you can effectively combat fires and protect lives and property. Remember to consider the specific hazards in your environment and choose fire extinguishers accordingly. Regular maintenance and proper training will ensure that your fire extinguishers are always ready for use during an emergency, providing you with peace of mind and enhanced fire safety.

The Sewage Damage Process: Steps to Address and Restore Sewage

7/24/2023 (Permalink)

Dealing with sewage damage can be a daunting and unpleasant experience. Sewage backups or leaks can cause significant damage to your property and pose health risks. Understanding the sewage damage process and taking immediate action is crucial to minimize further damage and ensure a safe and thorough restoration. In this blog post, we will guide you through the steps involved in addressing and restoring sewage-related issues.

Ensure Safety

Before addressing sewage damage, prioritize your safety. Sewage contains harmful bacteria, viruses, and other contaminants. Wear protective gear, such as gloves, boots, goggles, and a mask, to avoid direct contact with the sewage. If the damage is extensive or involves hazardous materials, it's best to contact a professional sewage damage restoration company.

Stop the Source and Assess the Damage

If you have a sewage backup or leak, it's important to stop the source as soon as possible. Locate the main sewage valve and shut it off to prevent further flow. Once the source is controlled, assess the extent of the damage. Take photos or videos of the affected areas for insurance purposes and to document the initial condition.

Call a Professional Sewage Damage Restoration Company

Sewage damage requires specialized expertise and equipment to ensure proper cleanup, decontamination, and restoration. Contact a professional sewage damage restoration company immediately. They have the necessary knowledge and experience to handle sewage-related issues safely and effectively.

Water Extraction and Cleanup

The first step in the sewage damage restoration process is the removal of standing water and sewage. The restoration professionals will use powerful pumps and extraction equipment to remove the water from your property. They will also dispose of any contaminated materials that cannot be salvaged.

After water extraction, thorough decontamination and disinfection of the affected areas are essential. Professionals will use industrial-strength cleaning agents and antimicrobial treatments to kill bacteria, viruses, and fungi. They will sanitize and deodorize the surfaces to eliminate odors and prevent mold growth.

Structural Drying

Once the affected areas are cleaned and disinfected, the drying process begins. Restoration professionals will use specialized drying equipment, such as dehumidifiers and air movers, to remove moisture from the structure and prevent secondary damage. They will monitor moisture levels regularly to ensure complete drying.

After the affected areas are thoroughly dried, restoration work can begin. This includes repairing or replacing damaged materials, such as flooring, drywall, and insulation. Restoration professionals will restore your property to its pre-damage condition, ensuring that all structural elements and systems are functioning properly.

Communicate with Your Insurance Company

Contact your insurance company as soon as possible to report the sewage damage. Provide them with the necessary documentation, including photos, videos, and invoices from the restoration company. Follow their instructions for filing a claim and keep a record of all communication for reference.

Addressing sewage damage requires swift action, professional expertise, and proper restoration techniques. By following the steps outlined in this blog post, you can effectively navigate the sewage damage process and ensure a thorough cleanup and restoration. Remember to prioritize safety, contact professionals promptly, document the damage, and communicate with your insurance company. With the help of experienced restoration professionals, you can restore your property and create a safe and healthy environment once again.

Understanding Roof Damage: Common Causes and Effective Solutions

6/12/2023 (Permalink)

Your roof serves as the first line of defense against the elements, shielding your home from rain, wind, snow, and sunlight. However, over time, various factors can cause damage to your roof, compromising its integrity and potentially leading to costly repairs. In this blog, we will explore what roof damage entails, including its common causes, signs to look out for, and effective solutions to address and prevent further harm. By understanding roof damage, you can take proactive measures to maintain the longevity and functionality of your roof.

Weather Extremes

Severe weather conditions such as storms, hail, high winds, and heavy snowfall can inflict significant damage on your roof. Constant exposure to UV rays can also weaken roofing materials over time. Overhanging trees, branches, and other debris can cause damage when they fall onto the roof during storms or high winds. Leaves, twigs, and organic matter can accumulate in gutters and cause blockages, leading to water damage.

Age and Wear

Roofs have a limited lifespan, and as they age, they become more susceptible to damage. Natural wear and tear, including deterioration of shingles, flashing, and seals, can lead to leaks and structural problems.

Poor Installation

Inadequate installation practices or using subpar materials during the initial roof installation can result in premature damage and reduce the roof's overall lifespan.

Leaks and Water Stains

One of the most common signs of roof damage is water leakage. Look for water stains on ceilings, walls, or in the attic. Wet or damp spots, peeling paint, or mold growth are indications of a roof leak. Missing, Cracked, or Curling Shingles. Inspect your roof for any missing, cracked, or curling shingles. These issues expose the underlying layers to potential damage and increase the risk of water penetration.

Damaged Flashing

Damaged or deteriorated flashing around chimneys, vents, skylights, or roof intersections can lead to water infiltration. Inspect these areas for signs of corrosion, gaps, or loose flashing.

Regular Maintenance

Perform regular maintenance tasks such as gutter cleaning, removing debris, and trimming overhanging branches. Keep the roof surface clean and free from organic matter that can lead to moisture retention.

Addressing roof damage promptly and taking preventive measures can save you significant costs in the long run. Regular maintenance, inspections, and timely repairs are vital for preserving the structural integrity of your roof and protecting your property from water damage, mold growth, and other related issues.

Understanding roof damage

Understanding roof damage is essential for homeowners and property owners to protect their investment and maintain a safe living environment. By recognizing the common causes of roof damage, including weather extremes, age and wear, poor installation, and fallen debris, you can take proactive measures to minimize risks.

To effectively address roof damage, consider implementing the following solutions. Conduct regular roof inspections to catch problems early on, and promptly repair any identified damage to prevent it from escalating. Engage in regular roof maintenance, including gutter cleaning, debris removal, and tree trimming to prevent blockages and minimize potential damage. Seek professional roofing services for major repairs, replacements, or when unsure about the extent of the damage. Their expertise ensures proper repairs and peace of mind.

Containment 101: How to Properly Contain Mold During Remediation

5/21/2023 (Permalink)

Mold remediation is the process of removing mold from a building or home. During mold remediation, it is crucial to contain the mold to prevent it from spreading further. If mold is not contained properly, it can cause serious problems for the occupants and lead to more extensive damage to the building. In this blog, we will discuss how mold is contained during remediation.

Establish Containment Area

The first step in containing mold during remediation is to establish a containment area. This can be done using plastic sheeting or other materials to create a sealed area where the mold removal will take place. The containment area should be large enough to accommodate the workers, their equipment, and any debris that will be removed.

Negative Air Pressure

Once the containment area has been established, negative air pressure should be created. Negative air pressure means that air is being sucked out of the containment area, which prevents mold spores from escaping into other areas of the building. This is achieved using a HEPA (High-Efficiency Particulate Air) filter that is placed inside the containment area and connected to an air duct that leads outside.

Seal Off HVAC System

The HVAC (Heating, Ventilation, and Air Conditioning) system should be sealed off to prevent mold spores from spreading through the ductwork. This can be done by blocking off the vents and covering the air intake with plastic sheeting.

Use Personal Protective Equipment

During mold remediation, workers should wear personal protective equipment (PPE) to protect themselves from exposure to mold spores. This includes respirators, gloves, eye protection, and protective clothing.

Clean Containment Area

Once the mold removal is complete, the containment area should be thoroughly cleaned using a HEPA vacuum and damp cloths. The plastic sheeting should then be removed and disposed of properly.

In conclusion, containing mold during remediation is crucial to prevent it from spreading further and causing problems or additional damage to the building. Establishing a containment area, creating negative air pressure, sealing off the HVAC system, using PPE, wetting and bagging materials, and cleaning the containment area are all essential steps in containing mold during remediation. By following these procedures, mold can be safely and effectively removed from the building.

Safely Reap the Benefits of Using Candles in Your Home

4/27/2023 (Permalink)

Candles can add warmth, ambiance, and a pleasant scent to any room in your home. However, if not used properly, they can also pose a significant fire risk. In this blog, we will discuss how to safely reap the benefits of using candles in your home.

Types of Candles

Before we delve into safety tips, let's review the different types of candles. The most common types are paraffin, beeswax, and soy wax. Paraffin candles are made from petroleum and can be molded into any shape. Beeswax candles have a natural, pleasant scent and color but are also the most expensive. Soy wax candles are made from natural ingredients, making them an eco-friendly option.

Safety Precautions

Candles should always be used with caution to avoid starting a fire. Here are some safety tips to keep in mind:

Keep candles away from flammable objects. Make sure to keep candles at least 12 inches away from curtains, bedding, and other flammable objects.

Never leave a burning candle unattended. Always make sure to blow out candles before leaving the room or going to bed.

Keep out of reach of children, pets, and animals. Candles should be placed out of reach of curious children and pets who may accidentally knock them over.

Extinguishing Candles

Extinguishing candles properly is just as important as using them safely. Here are two methods to safely extinguish candles:

Snuff out the flame. Use a snuffer or a lid to snuff out the flame. This method is especially useful for candles that have been burning for a long time.

Blow out the candle. If you don't have a snuffer or lid, blowing out the candle is a simple and effective method. Be sure to blow gently to avoid hot wax splattering.

Cleaning Up Spilled Wax

Spilled candle wax is a common occurrence. Here are some tips on how to clean it up:

Remove any large pieces of wax. Use a scraper or the edge of a credit card to remove large pieces of wax.

Use a paper bag to remove the remaining wax. Place a paper bag over the remaining wax and use a warm iron to melt the wax. The wax will transfer to the paper bag.

Use hot, soapy water to clean up the residue. Use hot water and dish soap to clean any remaining residue. Be sure to dry the area thoroughly to avoid mold or mildew growth.

Types of Candle Holders

Candle holders not only add to the aesthetic of your candles but can also provide a layer of safety. Here are some common types of candle holders:

Tealight holders. These small holders are designed for small votive candles.

Pillar holders. These holders are designed for long, slender candles and have a flat bottom to keep them upright.

Candle Accessories

Candle accessories can help make using candles safer and more convenient. Here are some common accessories:

  • Candle snuffers. These are used to extinguish candles and come in various shapes and sizes.
  • Candle lighters. These devices look like small blowtorches and can safely extinguish any type of candle.
  • Wick trimmers. These tools can be used to trim wicks before lighting, making the candle burn more evenly.

Candles can be a beautiful addition to any home, but they must be used with caution. By following these safety tips and using the appropriate accessories, you can safely reap the benefits of using candles in your home.

Beyond the Surface: Understanding Secondary Damage from Water Damage

3/12/2023 (Permalink)

Water damage can be one of the most frustrating and costly problems for homeowners. While it’s important to address water damage as soon as possible to prevent further damage, there is another type of damage that can occur: secondary damage. In this blog, we’ll explore what secondary damage is, and how it can occur in relation to water damage.

What is Secondary Damage?

Secondary damage is any additional damage that occurs as a result of the primary damage. In the case of water damage, primary damage is the initial damage caused by water, such as the damage to the structure, floors, walls, and personal belongings. Secondary damage, on the other hand, is the damage that occurs as a result of not properly addressing the primary damage.

How Does Secondary Damage Occur with Water Damage?

Secondary damage can occur in various ways after water damage. Here are some common examples:

  1. Mold Growth: Mold can grow in damp areas, such as carpets, drywall, and furniture, within 24-48 hours of exposure to water. If not properly addressed, mold can spread quickly and cause significant damage to your home.
  2. Structural Damage: If the water damage is severe enough, it can weaken the structural integrity of your home. Over time, the moisture can cause the wood to rot, and the metal to corrode, which can lead to structural failure.
  3. Electrical Damage: Water can damage electrical systems and pose safety hazards. If water comes into contact with electrical outlets, appliances, or wiring, it can cause shorts or electrical fires.
  4. Odor Damage: If the water damage is not addressed promptly, it can lead to unpleasant odors that can be difficult to remove.

How to Prevent Secondary Damage

The best way to prevent secondary damage is to address water damage promptly and properly. Here are some tips:

  1. Remove Standing Water: If there is standing water in your home, it’s important to remove it as soon as possible. Use a wet/dry vacuum or hire a professional to do the job.
  2. Dry the Affected Areas: After removing the standing water, it’s important to dry the affected areas thoroughly using dehumidifiers, fans, and other drying equipment.
  3. Clean and Disinfect: Clean and disinfect the affected areas to prevent mold growth and remove any potential hazards.
  4. Inspect for Structural Damage: If you suspect structural damage, have your home inspected by a professional to identify any potential issues.

In conclusion, secondary damage can occur as a result of not properly addressing water damage. By addressing water damage promptly and properly, you can prevent secondary damage and avoid costly repairs. Remember to always consult with a professional water damage restoration company to ensure that your home is restored to its preloss condition.

What To Do If Your Toilet Overflows

2/16/2023 (Permalink)

If you have a toilet that's overflowing, it can be a scary and stressful experience. However, there are steps that you can take to stop the water and clean up the mess. Here's what to do if your toilet overflows.

Do Not Flush Again

If your toilet is overflowing, the last thing you should do is flush it again. It's best not to let anyone get near that water until the situation has been dealt with.

If there are any other people in your home who aren't aware of what's happened yet, make sure they know about it immediately so they don't walk into their bathrooms and find themselves ankle-deep in toilet water!

Turn Off the Water to the Toilet

The next step in dealing with a toilet overflow is to turn off the water supply at the shut-off valve. This will prevent further flooding and damage. The toilet's water shut-off valve is usually located at the bottom of or behind your toilet. If you cannot locate the shut-off valve, try shutting off the main water valve to your home.

Typically, you'll find your house's main shut-off valve in either:

  • A basement
  • A garage
  • The laundry room

Make sure that you have turned off all water sources in your home before doing any cleaning or repairs.

Clean Up Water

Next, you need to clean up any excess water from the floor and remove any damaged items from your bathroom. Use a sponge, towel, or mop to soak up any remaining water on the floor and wipe down any surfaces that were splashed with water.

It is important to remove the water as quickly as possible in order to prevent more damage from occurring on your property.

Disinfect Surfaces

Next, wipe down any surfaces that came into contact with water disinfectant cleaner so that no harmful organisms are left behind when you're done cleaning up your mess.

Disinfection is important because it can prevent the spread of bacteria and viruses. Make sure you disinfect all surfaces in your bathroom, including the toilet seat and lid, flooring around the toilet, and any other items that may have come into contact with the water.

Unclog The Toilet

Lastly, you need to unclog the toilet. Try plunging the toilet first. Be sure not to use too much force—you don't want to push any blockage further down into your pipes. If this doesn't work, you can try using a toilet snake to unclog the toilet. If this doesn't work or if you don't have any plumbing tools on hand, you'll need to call a professional plumber to fix the problem.

If This Fails, Call the Professionals for Help

If these steps didn't help, call a professional. If the damage is too extensive for you to handle on your own, it's time to call in reinforcements.

Hopefully, this article has given you more insight into the steps to take if you ever experience an overflowing toilet. SERVPRO of Monroe, Randolph & Washington Counties is always on standby and ready to help if your home or business has suffered from water damage due to a toilet overflow.

What are the Different Ways To Extinguish a Fire?

1/10/2023 (Permalink)

Extinguishing a Fire

Fire is one of the most destructive forces on earth. It can cause extensive damage to both property and human life, so it's important that you have a basic understanding of fire extinguishing methods. This article will highlight some common ways to put out fires and give you an idea of what form of fire-suppression equipment is best for different types of fires.


Water is the most common method of putting out a fire, and this is due to its effectiveness in extinguishing all kinds of flames. Water can be used to cool hot surfaces or even douse an open flame that has begun spreading to nearby combustible materials.

However, water should not be used against electrical fires; in fact, you should stay as far away from them as possible. Also do not use water on fires where hydrocarbons are burning (like gasoline). You’ll want to keep some distance between yourself and these as well—they tend to explode when they come into contact with water!


If you're unsure of what type of fire you're dealing with, the first step is to use foam. Foam is a chemical agent that can be used on class A and B fires. Class A fires are defined as combustible solids and include things like paper, wood and cloth; class B fires are flammable liquids or gasses such as gasoline, oil and natural gas. If your fire is electrical in nature—no matter what kind of wire it's connected to—you'll want to use foam as well.

Foam should always be applied with a hose because it can travel quickly over long distances. It can also coat large surfaces while remaining effective against most flames at all times during application (unlike water).

Carbon Dioxide

Carbon dioxide (CO2) is a non-toxic and non-corrosive gas. It is heavier than air, so it will sink to the bottom of a room. This makes CO2 ideal for use in enclosed spaces such as offices and laboratories where it can be pumped in through vents or pipes.

Due to its effectiveness at extinguishing fires in enclosed spaces, CO2 is also one of the most commonly used fire suppression agents worldwide. However, because CO2 does not displace oxygen from open spaces (and therefore doesn't put out fires), it isn't as effective at putting out flames outdoors or in other large areas where there are plenty of available oxygen molecules for combustion.

Halogenated Agents

Halogenated agents are chemicals that contain bromine, chlorine, or fluorine. These chemicals are used to extinguish fires in flammable liquids. They are toxic and corrosive, so they must be handled carefully by trained firefighters. Halogenated agents should not be used on electrical fires because they can cause sparks that will spread the fire further.

Dry Powder

Dry powder extinguishers are used on fires that involve flammable liquids, such as gas and oil. They are not effective against electrical fires or fires that involve combustible metals.

Wet Chemical

The other type of extinguisher you may encounter is a wet chemical, also known as a "ABC" extinguisher. These are used on flammable liquids and are designed to put out fires made from oil, gasoline, paint, etc. It is important to note that not all fire extinguishers can be used on every type of fire; in fact, using the wrong type of extinguisher could make your situation worse! If you're unsure about what kind of damage your particular fire can cause, it's best to consult with someone who has experience in dealing with such instances before attempting to fight it yourself.

It's wise to have several different types of fire extinguishers throughout their house—especially for those who live alone. This will give everyone more options when faced with an emergency and allow them some peace of mind knowing that help is close by should harm come their way due to a blaze getting out-of-control too quickly. 

If you have fire damage, call SERVPRO of Monroe, Randolph & Washington Counties. We are available 24/7 and can be at your location quickly. Our team is certified and trained to handle all aspects of fire damage restoration. Additionally, we can help with your insurance claim so that you don't have to worry about anything other than getting back to living your life.

Fire damage can be devastating. If you’re in need of fire repair services in your Columbia, IL home or business, look no further than SERVPRO. We have the training and equipment to handle your smoke and water damage quickly and efficiently. Call us today!

Do you have a disaster plan for your pets?

4/30/2022 (Permalink)

The number one priority in any disaster is your safety. However, once you are secure, how will your pet be safe as well? Having a pet-preparedness plan along with a human-preparedness plan can be life-saving to you and your pet.

Store Important Items

To care for your pets during a disaster, it is good to store pet food, water, and animal first aid items in your home. Having a stash that can easily be retrieved is pertinent to keeping your pets safe during a crisis. 

Evacuation Plan

When you establish a plan for evacuation, include your pets so you know to take them with you. While not always possible, keeping your pets with you increases their chances of survival. 

ID Your Pets

It is important for your pets to have an ID on them at any given moment, but especially during a disaster. They can easily be traced if they are properly identified which can make finding them much easier. If an animal is lost, any found pet alerts will contain better information on your animal. Saying that, it is good practice to also check for found pet alerts, as most people in a community would help you find your pet. 

Keep Up With Vaccinations

Having your pets’ vaccinations up to date reduces the risk of them getting sick while a disaster occurs. 

Your safety is important, but so is your pets’. These practices will ensure that your pets stay happy and healthy during any ordeal. 

If your home or business suffers from fire, water, storm, or mold damage, contact your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Pretty Bird vs. Nasty Soot

4/25/2022 (Permalink)

What Are Puff Backs?

Have you ever seen a cute little bird, the black-backed puff back, often found in wooded habitats? These birds are innocent and wonderful. They fly gracefully into the open air causing no trouble to anyone. On the other hand, have you ever seen an escape of nasty, soot-filled air into your home? This type of puff back is not innocent and wonderful. In fact, it causes massive black stains and bad odors in your home. This kind of puff back mostly occurs from oil-fueled furnaces if they are not properly maintained. 

Why Do They Happen?

Puff backs are small explosions in a furnace that cause soot to be pushed back into the home instead of through the ventilation system. They are usually caused by build-ups of dirt and soot in the ventilation, failing fans, and clogged filters.

How to Prevent Puff Backs

The only ways to prevent puff backs are to replace filters often and have a professional look at your furnace. As previously stated the largest cause of puff backs is the lack of maintenance on furnaces. It is good practice to have all of your heavily-used appliances routinely checked.

In this Waterloo, IL basement, a puff back left a significant amount of damage on the floor joist system. Our SERVPRO technicians arrived quickly and started the cleaning and deodorization process to return them back to normal. The incident provided an awakening for the residents, and they decided to have their furnace checked often. 

The Dangers of Dryer Vents

4/8/2022 (Permalink)

Trust the PROS at SERVPRO of Monroe, Randolph and Washington Counties (618)464-0300

Do you want statistics? We have statistics! 

According to FEMA (Federal Emergency Management Agency), failure to clean dryers causes 34% of home fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of fires happening in your home, SERVPRO of Monroe, Randolph & Washington Counties can help clean dryer vents and ducts that may have lint buildup.


  1. Keep your dryer ventilation unblocked, both inside and outside of the home
  2. Clear out lint inside flex ducting attached to your dryer
  3. Remove lint from the filter after every load
  4. Make sure the outdoor flap is open

With our HEPA duct cleaner vacuums, no amount of dust, dirt, or lint can stop us from protecting your home from fire damage. If your home needs dryer vent or HVAC cleaning, come to the professionals at SERVPRO of Monroe, Randolph & Washington Counties. Contact us today at (618) 464-0300.

What in the HAIL?? Time to call SERVPRO

4/7/2022 (Permalink)

Hail storms are never a good thing to you and your property. They can put dents in cars and smash holes in homes and windows. Unfortunately, the damage does not stop there. While big chunks of ice can break things, the smaller, harder to detect pieces can cause as much if not more damage. 

As hail is coming down, the smaller pieces can put dents in your shingles, allowing water to flow in. Sometimes this water stays hidden until finally: boom! Your roof just caved in due to water damage. So, even the smaller chunks need to be monitored. 

Luckily, we at SERVPRO of Monroe, Randolph & Washington Counties are experts in water and storm cleanup. The first thing we do is seal off any holes created by the hail to stop water from flowing in. Next, we get to work drying any moist areas using our air movers and dehumidifiers. Your damaged belongings are cleaned and restored to pre-disaster condition as we close off your home from nature again. 

Let us ease your mind as we handle any disaster nature throws at you. Call your local SERVPRO of Monroe, Randolph & Washington Counties for your expert fire, water, mold, and storm cleanup needs. (618) 464-0300

How to Categorize Your Water Damage

4/7/2022 (Permalink)

There are different types of water damage, some more harmful than others. Knowing about the different kinds is essential to keeping yourself safe when a water disaster hits your home or business. While you may be thinking, “It’s not like I’m going to drink the flood water in my basement,” it is more than just ingesting the water that can cause harm.

Category 1 Water

Category 1 Water is the cleanest. It refers to water that does not pose substantial threat to humans and is classified as “clean water”. Examples include water supply lines, tub or sink overflows, or appliance malfunctions that involve a water supply line.

Category 2 Water

Category 2 Water is the kind you need to watch out for. Known as “grey water”, this kind refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants. This kind of water can cause discomfort or sickness when consumed or even exposed to. Grey water carries microorganisms and nutrients of microorganisms. Examples are toilet bowls, sump pump failures, and water discharge from dishwashers or washing machines.

Category 3 Water

Category 3 Water is grossly unsanitary. It is known as “black water” and can contain unsanitary agents and harmful bacteria and fungi. Being exposed to or ingesting black water can cause health issues. Category 3 Water refers to water sources that affect the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water, or standing water. Category 2 Water that is not promptly removed form the structure and/or has remained stagnant may be reclassified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination.

SERVPRO of Monroe, Randolph & Washington Counties wants you to be informed of the dangers of water and the kind of damage it can cause. We can handle any kind of water damage your home or business has, making it “Like it never even happened.” If your home or business suffers from water damage, call the experts at (618) 464-0300.

Biohazard problem? SERVPRO can solve that.

4/6/2022 (Permalink)

Exposure to hazardous materials can pose serious health threats to building occupants, employees, customers, and owners. Failure to properly handle these disasters can result in unhealthy and even dangerous environments. SERVPRO of Monroe, Randolph & Washington Counties is trained to safely and effectively remove hazardous biological substances and prepare waste for proper disposal. We have the necessary equipment and cleaning products to ensure that your home or business recovers from any biological or chemical disaster.

SERVPRO can help with:

  1. Bloodborne pathogens
  2. Sewage backups
  3. Black water issues

And even more.

Our 24/7 emergency response service ensures that any time, day or night, you are taken care of. If your home or business ever suffers from a biohazard disaster, do not hesitate to call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Get the 411 on Preventative Steps for your Water Heater

4/6/2022 (Permalink)

We use our water heaters tirelessly. Whether it comes to cleaning dishes, taking showers, or washing hands, we rely on them to fulfill our hot water needs. If not properly maintained, these devices can not only be unable to heat water, but can break and fill your home with water. However, with the right preventative steps, you can avoid this altogether. 


Your average hot water heater has a lifespan of about 10 years. If not replaced in this time, it can start to slow down and not heat water as fast, or shoot water around your home due to leaks and breaks. It is a good idea to have your water heater replaced about every 10 years. 


Hot water heaters aren’t perfect and can often have problems other than being too old. Sometimes, heavily-used parts of the machine, like gaskets, can rust or wear down, causing leaks. Frequently check your water heater for any signs of damage or rust to any parts.

Signs (Not the Movie)

There are a few ways that you can tell if your hot water heater has deteriorating components:

  1. Strange color of hot water
  2. Strange odor of hot water
  3. Leaks 
  4. Strange noises coming from the machine

If you stay vigilant when it comes to your hot water heater, you can enjoy years without hot water heater incidents or water damage. We at SERVPRO want homeowners and business owners to know the risks and preventative measures when dealing with hot water heaters so you don’t run into disaster. 

If you do have water damage due to a hot water heater malfunction, call your local SERVPRO of Monroe, Randolph & Washington Counties 24/7 at (618) 464-0300.

April Showers bring May Flowers and Overwhelmed Sump Pumps

4/1/2022 (Permalink)

April Showers!

It is officially April which means April showers are upon us! Excessive rain can be good for some plants, but not so great for your home. Flood damage can occur, basements can be flooded, and home exteriors can suffer. SERVPRO has all the tools needed to clean up any flood disaster!

We Have the Know-How

We at SERVPRO follow strict industry standards when it comes to recovering your home from flood damage. With our state-of-the-art drying equipment and techniques, we can quickly and efficiently return your home or business back to pre-disaster condition. SERVPRO also provides a 24/7 emergency response service so we can assist with your water disaster any time, day or night.

If your home or business has flood damage due to the coming rain, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Storm Season is here and so is SERVPRO

3/29/2022 (Permalink)

Your Guide Through Stormy Seas

Inclement/stormy weather is one of the main causes of water damage in homes across the country. Basements can flood and attics can leak, which can leave your home susceptible to considerable amounts of water damage. These disasters are often unpredictable, which is why it is so important to have SERVPRO by your side.

Our System Works

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored for the specific conditions. However, the overall water restoration process remains the same. The steps below detail our restoration process for the typical water-damaged property.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Contact us at (618) 464-0300

For any water, fire, mold, or storm damage, call SERVPRO.

Up In Smoke -- Commercial and Residential Fire Restoration

3/23/2022 (Permalink)

Did you know that there are different types of smoke that can affect your home or business after a fire? How the fire damage restoration cleanup is executed depends on the types of smoke we find. Here is a list of a few kinds:

  1. Fuel oil soot - Refers to smoke that backflows into a home from a furnace or fireplace.
  2. Wet smoke - Refers to smoke that results from plastics and rubbers that burn at low heat, causing a sticky, smeary substance to form. Can have a pungent odor. 
  3. Dry smoke - Your average smoke. Comes from paper and wood burning at high temperature, sending the heat towards the ceiling along with black, billowing clouds.
  4. Protein smoke - Produced by evaporation of material rather than from fire itself. Protein smoke is virtually invisible, yet it discolors paints and varnishes and has an extreme pungent odor. 
  5. Others - Smoke from tear gas, fingerprint powder, and fire extinguisher residue. 

At SERVPRO of Monroe, Randolph & Washington Counties, we pride ourselves in learning about any kind of damage that can be done to your home or business. The better we understand the disaster, the better we can help make it “Like it never even happened.” If your home or business needs fire, smoke, or soot damage recovery, call us 24/7 at (618) 464-0300.

Safety First - SERVPRO and OSHA

3/22/2022 (Permalink)


When handling any sized disaster for your business, SERVPRO knows safety is top priority, and following OSHA (Occupational Safety and Health Association) guidelines are of the upmost importance. For fire, water, and mold cleanup, it is up to us to be aware of any dangers and preventative measures. For the disaster restoration to go more smoothly, we at SERVPRO like to share those measures with you. For more information on OSHA guidelines, visit www.osha.gov.

Basic Safety Risks

These are a few safety tips that are essential for being safe in a home or business disaster.

  1. Sometimes structural integrity issues occur from fire or flood damage so don’t walk on surfaces that are not stable. 
  2. Toxic chemicals can be produced from a water or fire disaster. Always wear boots and gloves to protect yourself.
  3. Damage done to structures or furniture can create sharp points or jagged edges. If you do get injured, use care when handling and cleaning any cuts or wounds.
  4. To prevent eye injuries from flying debris, dust, contaminated water, or chemicals, wear safety goggles. 
  5. Avoid areas with carbon monoxide from propane, gas fired generators, or other equipment.
  6. When using ladders, always position at a safe angle, avoid any electrical wires overhead, and do not place on unstable surfaces.
  7. Always follow the manufacturer's instructions and don’t overreach when using chainsaws or other power tools.
  8. Wear proper filtration masks/equipment when dealing with toxic fumes and mold spores.

At SERVPRO, we take OSHA guidelines seriously in order to keep our technicians (and you) safe. By sharing some of these preventative measures, we hope to make you aware of the standard we are held to so that you may stay safe as well. 

If your business ever suffers from a disaster, call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Our Shelves Are Fully Stocked and We Are Ready To Go

3/14/2022 (Permalink)

We have all your cleaning solutions waiting on our shelves. Give us a Call today!! 618-464-0300

Our Shelves Are Always Stocked

What does your fantasy lineup look like? Ours looks like shelves of chemicals, potent enough to handle any water, mold, or fire damage. Luckily, our fantasy is a reality! At SERVPRO of Monroe, Randolph & Washington Counties, we pride ourselves in having the best tools available to better serve you. We use top-of-the-line chemicals and cleaners to ensure your home or business is returned to pre-disaster condition.

Your Home or Business is Safe With Us!

At SERVPRO, our number-one priority is you, so you can be confident when you see our highly-trained technicians restore your belongings quickly and efficiently. It is our job to make any disaster “Like it never even happened.” Let our cleaners, disinfectants, and deodorants wash your troubles away no matter what the damage is.

If your home or business has a water, fire, storm, or mold issue, call the experts at 

(618) 464-0300.

24 Hour Emergency Water Damage Service

3/2/2022 (Permalink)

Just a phone call away, 24 hours a day - SERVPRO of Monroe, Randolph, and Washington Counties 618-464-0300

SERVPRO of Monroe, Randolph and Washington Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 618-464-0300

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Monroe, Randolph & Washington Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Monroe, Randolph and Washington Counties

SERVPRO of Monroe, Randolph and Washington Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Storm Damage Experts of Monroe County

2/22/2022 (Permalink)

Has your home been recently damaged due to the results of a storm?

It’s time to contact our water restoration experts here at SERVPRO of Monroe, Randolph, and Washington Counties. In the unfortunate event of storm flooding there is no time to waste. The damage that leaving water in your home can be catastrophic not to mention the money it can cost to your property in damages. Even if the water only reached your first floor it is important to get the entire property checked by one of our trained water technicians. It is important for this manner to be addressed promptly to avoid property depreciation. 

The sooner you contact us to start cleanup the faster we can get you back to the normal conditions of your home. 

When you contact our water damage service what will happen?

After contacting SERVPRO of Monroe, Randolph and Washington Counties to address your residential flood damage, a trained technician will promptly begin accurately assessing the extent of water damage done to your property. When the initial analysis is completed, water restoration specialists will immediately begin the process of restoring your home. They will first fully extract water from your home, then begin the cleaning and dehumidifying process. This is to insure all storm water and humidity is removed from your damaged property and everything is properly dried.

Contact Your Storm Damage Experts:

SERVPRO of Monroe, Randolph, and Washington Counties 

We are available to you 24/7 at 618-464-0300, call us today to learn more about the services we can offer you.

Leading Causes of Residential Fires

2/7/2022 (Permalink)

We at SERVPRO of Monroe, Randolph & Washington Counties know that the more informed our neighbors are, the safer they are from disasters like home fires. There are many causes of home fires, but some are more prevalent than others. We listed out the top five causes of home fires below:

#1 Cooking

The leading cause of home fires in the United States is cooking. Most often, these fires are caused by unattended stoves or ovens. Grease fires also heavily contribute to this statistic because of their unpredictable nature and unconventional methods to deal with them. If you ever have a grease fire in your home, DO NOT use water. Rather, use a metal lid, ample baking soda, or a fire extinguisher to suffocate it.

#2 Heating Appliances

Devices such as space heaters and furnaces are also susceptible to catching objects around them on fire. Much like with cooking, heating appliances left unattended can cause heavy fire damage. Check on your heating appliances for signs of damage or misuse often to avoid fire in your home.

#3 Electrical Gear

For electrical gear, often it is too many appliances plugged into one outlet, or an overheating/overused appliance that will start the fire damage in a home or business. Make sure your home or business stays safe by checking outlets for black marks or signs of sparking.

#4 Intentional

Unfortunately, arson is the number-four cause of fires in the United States.

#5 Smoking-Related Accidents

Always practice safe smoking habits if you or someone you know smokes in your home or building.

SERVPRO of Monroe, Randolph & Washington Counties is there for you in any fire damage situation, 24/7. If your home or business suffered fire damage of any kind, call your local experts at (618) 464-0300.

Protect Your Business with a SERVPRO ERP

1/31/2022 (Permalink)

Ask us about our Emergency Ready Profile to protect your home or business.

Every new year is a chance to try new things, improve on certain aspects of your business, or completely change the way things operate. No matter what you do, it is always good to take steps to protect your business. One way to do this is by signing up for our ERP (Emergency Ready Profile)!

What is it?

Our ERP is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut off valve locations, and priority areas. Having a disaster plan in place is a quick and easy way to save your business from fire, water, and mold damage. This saves you time and money in the long run, so make sure your business is ready for whatever happens in 2021. 

Other Features

While giving you an emergency plan, the ERP also establishes your local SERVPRO as your disaster mitigation and restoration provider as well as identifies the chain of command for authorizing work to begin. These are all steps put in place to streamline the restoration of your building to get you back to business as quickly and painlessly as possible. 

If you have questions about our ERP or have fire, water, storm, or mold damage, call your local SERVPRO of Monroe, Randolph & Washington Counties today at (618) 464-0300.

Helpful Hints for Blizzards and Extreme temps!!

1/20/2022 (Permalink)

Our current pandemic we are all experiencing feels much like a mental storm or blizzard. An actual blizzard is a severe snowstorm with winds in excess of 35 mph and visibility of less than 1/4th of a mile for more than 3 hours. Traveling by car or foot is highly discouraged during blizzard conditions. It increases the chance of hypothermia, accident, and death. If you must travel by car during a blizzard, it is vital to have with you an emergency aid kit: water, jumper cables, road flares, tow rope, and non-perishable snacks.

To avoid hypothermia if caught outdoors during a blizzard, stay hydrated and nourished. Keep blood flowing by moving around. If it is safe to do so, build a snow cave to block winds that can reduce your body temperature. Avoid eating snow as well; it can actually make you colder! While keeping yourself safe, also think about the well-being of your animals by creating an emergency plan for your pets. 

Before you receive a storm warning, be prepared. The loss of electricity means no hot water and heat, so stock up on non-perishable foods, blankets, flashlights, extra batteries, and candles beforehand.

If your home or business suffers from storm damage, call your local SERVPRO of Monroe, Randolph & Washington Counties 24/7 at (618) 464-0300. We are here to help.

SERVPRO is IICRC Certified!!

1/19/2022 (Permalink)

SERVPRO stands for Service Professionals. Let the Pros help. Call SERVPRO of Monroe, Randolph, and Washington Counties at 618-464-0300

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. We at SERVPRO of Monroe, Randolph & Washington Counties are proud to say that our employees are IICRC certified! 

The IICRC Develops the Standards for Restoration Companies.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Higher Standards!

Having IICRC certified staff means that we are held to a higher standard. This means we can better serve our community with the latest equipment, techniques, and quality standards. SERVPRO is the brand you can trust for all your fire, water, storm, and mold restoration needs. If your home or business ever suffers from one of these disasters, call our 24/7 emergency response service; we can help make it “Like it never even happened.”

Contact SERVPRO of Monroe, Randolph, and Washington Counties at (618) 464-0300.

Benefits of Ozone after Fire Damage to Your Home

1/18/2022 (Permalink)

The Smoke smell can be a nasty reminder after a fire in your home. Call SERVPRO to take care of that for you with our Ozone system at 618-464-0300

Fresh Ozone

Do you remember your fifth-grade science class? Ozone is three oxygen molecules bonded together which makes up the layer that protects the Earth from harmful UV rays. Ozone can also be created when lightning strikes, which helps purify the air. We can harness that purifying power through devices called ozone generators.

What is an Ozone Generator?

Ozone generators produce small lightning reactions that produce ozone (O3) molecules. This actually changes the molecular makeup of the air, purifying it of any smoke molecules that may be present after a fire disaster. 

How Does it Work?

When the ozone machine produces O3, those extra oxygen atoms attach themselves to smoke molecules, resulting in a molecule with a non-offensive odor. The addition of an oxygen atom to a molecule is a process called oxidation. With these generators, we are able to clean anywhere that air can flow, which is why it is so effective in the restoration of smoke-damaged homes or businesses. 

Is it Safe to Use?

Too much ozone can actually damage certain materials such as textiles, leather, rubber, and certain plastics. However, in the hands of a professional, the ozone can be used competently to remove smoke odors without harming these items. When too much is inhaled, ozone can damage your lungs. When in use, the structure is closed and there should be no entry. Our technicians at SERVPRO of Monroe, Randolph & Washington Counties are experts in odor removal and are trained in these matters. 

If your home or business has a smoke odor that you just cannot get rid of, come to your local SERVPRO of Monroe, Randolph & Washington Counties. We have your back and can make any disaster “Like it never even happened.”

You can contact SERVPRO of Monroe, Randolph, and Washington Counties 24/7 at 618-464-0300

There Is A Science To Drying Water Damage

1/18/2022 (Permalink)

When life hands you water damage, make sure to call the Pros. SERVPRO of Monroe, Randolph and Washington Counties 618-464-0300

As simple as it may seem, there is actually a science behind drying. Psychrometrics is the study of physical and thermodynamic properties of gas-vapor mixtures and is the fundamental science backing our drying processes. Some may think it is sufficient just to lay down towels or place a fan in front of affected areas, but that could allow deep-set water to cause damage without you knowing. Let the experts handle your water issues.

We Have the Know-How

We at SERVPRO follow strict industry standards when it comes to recovering your home from water damage. With our state-of-the-art drying equipment and techniques, we can quickly and efficiently return your home or business back to pre-disaster condition. SERVPRO also provides a 24/7 emergency response service so we can assist with your water disaster any time, day or night.

If your home or business has water damage, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.

Does Your Business Have The Right Insurance Coverage??

1/17/2022 (Permalink)

Faster to any disaster - SERVPRO of Monroe, Randolph, and Washington Counties - 24/7 Emergency Services - 618-464-0300

As unpredictable as life is, it is important that your business has the proper insurance coverage for a variety of disasters. Basic property insurance is a must, but we urge you to search for more specific coverage. Talk to your insurance agent to see what kind of coverage you can get to protect your belongings.

For example, property insurance will cover the general repairs such as water damage due to leaks and other external factors, but flood and storm insurance specifically target the kind of prolonged water damage you can get from floods or the damage caused by hail.

We at SERVPRO of Monroe, Randolph & Washington Counties want only the best for you and your business, so do not hesitate to call the experts at (618) 464-0300.

Not All Heroes Wear Capes but They Do Fight Fires

1/14/2022 (Permalink)

Here at SERVPRO of Monroe, Randolph & Washington Counties, we love our area and are proud to serve the people in it. Volunteer firefighters in our counties are an invaluable asset to us and our community. We would like to thank them for all of their hard work that they do for everyone in their neighborhood. Without the men and women who devote hours of their day to keeping us safe, local home and business fires would pose an even greater threat. They choose to put on their boots to help to make our jobs easier and our community safer.

We appreciate their help in restoring buildings and restoring lives. Thank you, volunteer firefighters of Monroe, Randolph, and Washington counties!

If your home or business is suffering from fire damage, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300

Winter is coming, but we have some tips!!

1/13/2022 (Permalink)

Winter weather can mean more than just slippery roads and snowmen to make. There are large threats of water damage to your home during the winter months. The more you know about them, the better you can prevent these issues.

Frozen Pipes

If not handled properly, pipes in your home can burst due to pressure built from frozen water blockages. The best ways to prevent this are:

  1. Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.
  2. Open kitchen cabinets to let warm air near the plumbing.
  3. When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  4. Keep your heat set to the same temperature both day and night

Ice Dams

Most people have never heard of an ice dam, however, they can be a major problem during winter. Ice dams occur when heated air melts roof snow downward into water dammed by ice stuck to the gutter. When the trapped water cannot safely flow into the gutter system, it can backflow into the house, causing water to enter through the roof and forcing the shingles to shift. Preventing ice dams is as easy as removing ice and snow from your roof and gutters to ensure that water flows where you want it to.

If you have water damage due to burst pipes or ice dams this winter, call SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300

When Storms or Floods hit Randolph county, SERVPRO is ready!

1/12/2022 (Permalink)

SERVPRO of Monroe, Randolph, and Washington Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Randolph and surrounding counties, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 618-464-0300

Once the fire is cleared, how do you mange the Smoke and Soot damage?

1/11/2022 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Monroe, Randolph, and Washington Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call SERVPRO of Monroe, Randolph, and Washington Counties  –618-464-0300

Certified: SERVPRO Cleaned – a defensive cleaning program

1/10/2022 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities are preparing for the Omicron variant, we’re all moving toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Monroe, Randolph, and Washington Counties today at  618-464-0300 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Basement flooded? Call SERVPRO of Monroe, Randolph, and Washington Counties

1/7/2022 (Permalink)

If your basement looks like a swimming pool, don't stress. Call your local SERVPRO at 618-464-0300

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are several reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Monroe, Randolph and Washington Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill Your Insurance Directly – One Less Thing for You to Worry About
  • Our technicians are Highly Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 618-464-0300

Get Back In Business with SERVPRO

1/6/2022 (Permalink)

Offering 24/7/365 emergency water and fire services for your commercial business

Back Into Business -Immediate Commercial Restoration

SERVPRO of Monroe, Randolph and Washington Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Monroe, Randolph and Washington Counties. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 618-464-0300

Commercial Services

There's never a convenient time for fire or Water damage to strike your Monroe, Randolph and Washington Counties commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Learn more about our commercial services: 


  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage Restoration
  • Commercial Cleaning Services

Do you know what to do if you encounter mold in your home?

1/5/2022 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Monroe, Randolph and Washington Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Monroe, Randolph and Washington Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call SERVPRO of Monroe, Randolph & Washington Counties Today - 618-464-0300

HEPA the filter of Heroes

1/4/2022 (Permalink)

SERVPRO Air Scrubbers are equipped with HEPA filters for your piece of mind

Mold is tricky to remediate. It grows rapidly and spreads millions of spores as long as it is allowed to sit. The worst part is, some things cannot be recovered from mold. If mold is growing on drywall, the only way to remove it is to cut out the entire section of affected drywall. Quick mold removal is essential when your stuff is on the line. One of the ways SERVPRO helps you recover from any mold disaster is through HEPA filters and vacuums. 


HEPA filters are heavy-duty filters that can capture particles in the air. When used properly, they are the most efficient way of removing mold spores from your business. HEPA filters are mostly found in our air scrubbers. We close off mold-afflicted rooms and create a negative-pressure environment, forcing all of the air through the HEPA filter-equipped air scrubber. This ensures that those mold spores are captured and destroyed, bringing the mold level back to natural levels. 

Use in Fire Disasters

The use of HEPA filters and vacuums doesn’t stop there. They also prove useful in fire situations. Air scrubbers are used to remove smoke odors and HEPA vacuums are used to remove soot webs.

If your business is affected by mold, call your local SERVPRO of Monroe, Randolph & Washington Counties at (618) 464-0300.


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